Returns & Refunds
60-day money-back guarantee
Use Fibrae at home, on your own windows, your own cooktop, your own mirrors. If it doesn't convince you, email us within 60 days of delivery and we'll refund your order in full. No explanation needed.
How to start a return
- Email contactfibrae@gmail.com with your order number.
- We'll reply within one business day with return instructions.
- Ship the item back. Once we receive it, we issue the refund.
Condition of returned items
Towels can be returned used and washed — that's the point of a home trial. We only ask that they come back in one piece and reasonably clean.
Return shipping
Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. In those cases we cover it in full.
Refunds
Refunds are issued to the original payment method within 5–10 business days of us receiving the return. Your bank may take a few extra days to post it.
Original shipping charges, where any applied, are refunded on full-order returns.
Damaged, defective or wrong item
Email us within 14 days of delivery with a photo. We'll send a replacement or a full refund, whichever you prefer. You don't need to ship anything back.
Order cancellation
Orders can be cancelled free of charge as long as they haven't shipped. Email us as soon as possible — we process orders within 1–2 business days.
Package never arrived
If tracking shows no movement for 10 business days, or shows delivered but you have nothing, contact us. We'll open an investigation with the carrier and either replace or refund your order.
Statutory rights
This guarantee is offered in addition to your rights under applicable consumer law in your country. It does not limit them.